FAQs

Frequently Asked Questions

We understand that clarity and trust matter when shopping online. Below you'll find answers to common questions about payment methods, pricing, returns, and more — so you can shop with confidence and ease.

Available Payments

Method	Channels	Notes
Credit / Debit Cards	Visa, Mastercard, American Express	Processed via PCI-DSS-compliant gateway (Stripe) – card data never stored on our servers.
Apple Pay / Google Pay	Mobile and supported browsers	Limited to eligible devices and issuing banks.
Bank Transfer (B2B only)	SEPA / UK Faster Payments	Available on request for orders ≥ €500; invoice issued with 7-day payment term.

Pricing, Currency & Taxes

● All prices are displayed in Euro (EUR); you are charged in EUR or the card-issuer equivalent. The Site lists prompt prices from ~€10–€24 .

● UK VAT (or other applicable sales tax) is included unless stated otherwise. Business customers must supply a valid VAT or tax ID where required; reverse-charge mechanisms apply to EU-based businesses outside the UK.

● Exchange-rate differences or fees charged by your bank or card issuer are your responsibility.

Refunds & Returns

Scenario	Eligibility	Remedy
No download initiated within 14 days (Consumer orders only)	Eligible	Full refund.
Defective / corrupted file (reported within 30 days)	Eligible	Replacement file or full refund at your choice.
Duplicate purchase (accidental repeat order of identical SKU within 24 h)	Eligible	Full refund of duplicate.
Business Customer remorse or post-download change-of-mind	Noteligible	Goodwill review only – decision at SECUREPAY’s discretion.

How to Request a Refund?

1. E-mail info@prompt-place.com from your purchase e-mail, quoting order ID and reason.

2. We will acknowledge within 2 Working Days and may request additional information (e.g., screenshots of error).

3. Approved refunds are processed within 14 days to the original payment method; processing times by banks/PayPal are outside our control.

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